concentrix agent success index. -ConcentrixCallMiner is the global leader in conversation analytics to drive business performance improvement. concentrix agent success index

The only suite of its kind on the market, Calabrio ONE simplifies operations, improves agent performance, and. 1y. Tell me about your knowledge of our company. The training is alot to learn but you need to have pateince with yourself and remember you are not going to do everything perfectly it takes time. com. The estimated additional pay is $2,777 per year. However, Managers roles do not, managers are "compensated" in their yearly review. $15. Agent Assurance Tool Discover how our Agent Assurance Tool can help increase security and enhance insight into agent behaviors through the power of AI. OpenText™ Qfiniti is a unified, centrally managed suite of workforce optimization solutions for multi-channel interaction analysis. how flexible are you concerning your work time. Hi, we're Concentrix. and p. 0. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Least reported steps. Posted 30+ days ago ·. There was 2 step interview and drug a test. Think of everyone con you have experienced over the years and combine them into one company = Concentrix. Problem solving exercises. The estimated base pay is $61,655 per year. Concentrix is an American business services company specializing in customer engagement and business performance. We would like to show you a description here but the site won’t allow us. 3K a year. We help the world's best brands deliver exceptional customer experience (CX). 8999Basics: Customer service call center 19inch laptop and USB headset full and part time options. I first started with Concentrix in November 2022 on a project but that project ended after 3 months and I was basically forced to have to take unemployment benefits. The estimated additional pay is. What candidates say about the interview preparation at Concentrix. Solutions built by operations for CX success. The estimated base pay is $27 per hour. why did i quit my job at concentrix as a call center agent? | 3 major reasons why i left my job at concentrix | nayumi cee 🦋some of you were curious about. Discover how we design, build, and run your entire CX world to nurture brand love, customer loyalty, and seamless interactions—whether you need a specific solution, end-to-end journey,. Advisor I. In the step 'Define Scope' select the tab 'Cloud Services' and your SAP Success Factors cloud service. The assessments comprises of various tests aimed to assess your skills, personality, and work traits, ensuring you are well suited for the position you’ve applied for. I interviewed at Concentrix (Harrisburg, PA) Interview. Management seemed very positive and upbeat but it quickly becomes clear that this is all staged and nobody really cares. Apply to Concentrix Advisor jobs now hiring on Indeed. Report. It can be a very stressful job but it can also be very rewarding. I worked there for 2 years and I warn you to stay away. It's stressful but pays well. Your customers deserve the best at every touchpoint. Senior Customer Success Specialist. I got the email to come in for an interview the Friday before Memorial Weekend and Wednesday went in for an interview but before I qualified I had to do am typing test which required I think a 25 wpm which was pretty easy I had 43wpm then the receptionist asked me to wait until the lady interviewed me. Feb 25, 2020. I have been working for concentrix since December 2022. Presentation. By integrating modernized data architecture, visualization, self-service analytics, and data science methods and Generative AI, such as ChatGPT. 0. Compensation/Benefits. Our CX solutions accelerate CX and digital transformation, simplifying customer contact through human-centered strategy, robust technology and insightful data. Remote. I was then offered the option to take a pay cut and. Verint Workforce Management. Full-time. Possible Range. 8999Drug test. Customer Service Representative (397) Agente De Atendimento (112) Customer Service Representative (CSR) (56) Technical Support (46) See more interviews for top jobs. Concentrix. Team Leader Operations - Finance Service. As a Customer Support Advisor, you’ll be working on behalf of the global clothing brand, talking to customers via…. 3 Phases 1- a surprise call interview to test the language you are applying for. This question is a great way to show your dedication and willingness to go above and beyond for the company you work for. What candidates say about the interview process at Concentrix. The estimated total pay for a Call Center Agent at Concentrix is PHP 20,000 per month. You will enter the step 'Exception Configuration'. Online, over the phone, in the cloud, and beyond—wherever customers are, we're there. 1K - $58. I'd really rather not get into it here but if you need/want examples sure I can share a few. Concentrix has the right to deny the request; however, the reasons of denial will be provided. Concentrix will erase, rectify, complete, or amend the data pursuant to a justified request. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Improves the ability to manage agents with real-time performance metrics; Streamlines the listen, coach, barge, and takeover process for live interactions; Optimizes SLA levels with real-time monitoring and the ability make adjustments to resolve shortfalls; Simplifies the management of agent skill assignments and proficiencies4 :: How did you chose your university? Be honest, but try to show evidence for careful consideration and logic in your choice. 88% said yes. About 30 mins total. U. Salary / Benefits. Practice Concentrix written test paper in this mock series. Job Work/Life Balance. Do you know the maturity level of your own programs? We’ve developed a quick 20-question survey to help. Advisor I (Former Employee) - WFH - April 7, 2022. Course registration is available by contacting Christine Juhas at (972) 454-8229 or email training. I couldn’t believe how easy it was. In this round, you will be tested by HR. m. Low pay, forced overtime, high turnover. 2023. Calabrio ONE gives you the power to engage agents and satisfy customers—anytime, anywhere. Compensation/Benefits. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to perform sentiment analysis and identify patterns to reveal. Designed by accountants, for accountants, Accountant Connect gives you super-fast access to client data, analytics and practice resources such as tax research tools and complimentary CPE so you have more time for advising,. Concentrix Interviews by Job Title. If you can handle the stress of phone calls and rude customers, then this may just be the job for you. You have 3 mins to prepare your response and you can retake it up to 3 times. Renew or Reinstate a License. After interviewing at Concentrix, 51% of 1,979 respondents said that they felt really excited to work. Concentrix | 1,402,380 followers on LinkedIn. Front line individuals have the option to get performance based intensives. Skip to Main Content. Yes but it is really easy to pass. m. Work at Home Louisiana Customer Service or Sales or Technical Support Advisor. We constantly look for better ways to serve our Concentrix family, so your review is much appreciated. Reviews from Concentrix employees about working as an Agent at Concentrix. Its parent, SYNNEX sits at number 198 on the Fortune 500 listing. Remote. Your trust is our top concern, so companies can't alter or remove interviews. Based on 31393 salaries posted anonymously by Concentrix Agent employees in Tulsa. (Listening,Speaking, Comprehension) 3- final interview for hiring . ago. Innovation Product Manager (Former Employee) - Fort Collins, CO - July 18, 2023. 421 reviews from Concentrix employees about working as an Agent at Concentrix. Offering "remote work, full-time and part-time, seasonal, temporary, and a. What was the exam exactly may I know pls thanks. 3 step interview which includes so many questions, but easy to crack. Download Facebook Twitter LinkedInCX Assessment Even the best-performing VOC programs are in a constant state of evolution. Empower agents for success. ConcentrixCX. 50/hr & they wanted you to take calls, deescalate, send emails, troubleshoot, and all kinds of other things for that $10. Pat. What was your interview with Concentrix like?16 Ratings. Concentrix agent success index. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. I interviewed at Concentrix (Cairo, Cairo Governorate) in Apr 2023. / mo. We offer 2 solutions to be fully prepared to ace your assessment. Concentrix was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020. I had a position (to which I had been promoted, based on merit) on the center's workforce management team - a team that was promptly dissolved after we spent two weeks training a team in India to do our jobs. In short, the Korn Ferry Assessment test is a group of pre-employment psychometric tests that assess the aspects that are deemed most important by employers. a. Three months unlimited access. 1,667 reviews from Concentrix employees about Concentrix culture, salaries, benefits, work-life balance, management, job. Interview. Sign out from all the sites that you have accessed. 00 Mn). Posted 30+. Benefits Advisor. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. Creating a customer-first culture: build momentum before tackling the sceptics July 12 by Olivia Powell. Join Youth4work to select from over 220 Prep Tests. 2 Concentrix Customer Success Agent jobs. I'm Grateful to be a part of a Team who values it's workers as well as the consumers!! Pros. Read more about the interview process at Concentrix. Hi, we're Concentrix. Concentrix's headquarters are located in Fremont, California. Our global staff have devoted their careers to ensuring every customer relationship is exceptional. jurisdictions. Click on 'Configure' or click 'Next' two times. Concentrix offers paid training and employee benefits. I applied Thursday. I was employed in August 2021, and worked on an assignment I loved!One specific Prep Package $ 19. Contact Global IT Helpdesk for any outage or issues impacting multiple users: United States (Toll Free): +1 888 578 3333 United States (Toll Free): +1 866 219 2146 Ext. Technical Account Manager. Currently, they hire in 35 states, so while the position is remote, there will be different application. Concentrix. Interview Questions. Courses cover product fundamentals including architecture, features, functionality, technologies, and techniques, as well as hands-on programming, configuration, integration, and troubleshooting. Print a License. Test your Internet Speed. Babygirll88 • 1 yr. Pretty_Reserve_6811 • 1 yr. Practice all commonly used test topics (>3,100 practice questions). Job Security/Advancement. It’s kind of our thing—behind the scenes, we. I was let go because I did unfortunately meet the number of times you have to call out, which is 13. Search job openings, see if they fit - company salaries, reviews, and more posted by Concentrix employees. I worked on a Citibank project, pay was horrible at $10. Possible Range. What Is Concentrix? Concentrix is an American-owned IT service management company headquartered in Fremont, California. Concentrix Work At Home advisors provide key support—including customer care, technical support, revenue growth, and back office—for. 8999 Philippines: +63 28 423 8700 Ext. 3 Phases 1- a surprise call interview to test the language you are applying for. 0. Apply for a License. When a customer asks a question, sends a chat, or makes a purchase, you want to show your brand at its best—smoothly get the customer what they need, and give them a reason to come back again and again. They do a great job of equipping employees with all of the tools and resources needed to be successful there, even if your experience in remote or technical work isn't super comprehensive when you first begin. Please connect with us at at cs. The company values their employees and tries hard to keep them engaged. Management. Our global staff have devoted their careers to ensuring every customer relationship is exceptional. Customer Support Advisor - Dutch Speaking. S. They made you do a couple of tests before they let you schedule with a recruiter. Read more about interview preparation for Concentrix. Firstly: It’s super easy to get hired. Oldest First Easiest Most Difficult Interviews at Concentrix Experience Positive 65% Negative 5% Neutral 30% Getting an Interview Applied online 62%. Advisor. Shared on 8 July 2018 - Advisor - Oshawa, ON. The orientation: Honestly it’s a lot of lies. Posted.